The Colonial Terrace is now accepting applications for part-time Front Desk Agent. Candidate must be available to work two to three shifts per week between the hours of 2:30-11pm. Actual shift days may vary week to week, although applicant's availability will be taken into consideration.  
 
TYPE OF EMPLOYMENT Part-Time  
 
COMPENSATION: $13.50/hour  
 
The Colonial Terrace requires successful completion of a pre-employment drug screening, excluding the use of Marijuana. The recreational or medical use of Marijuana will not disqualify a candidate from employment.  
 
All candidates must successfully pass a criminal background check upon offer of employment. A felony conviction will not necessarily disqualify a candidate from employment unless such conviction is for a felony of a violent or serious nature, regardless of the geographic State of the conviction.  
 
COMPANY  
Situated by the breathtaking beaches of Carmel-by-the-Sea, the Colonial Terrace is a 3-Diamond hotel that offers the perfect retreat for couples and honeymooner, as well as getaways for families seeking the unrivaled splendor of Carmel Bay. Consistently ranked in TripAdvisor's® Top 10 of all Carmel Bed & Breakfast properties, visitors of the Colonial Terrace will experience the commanding panoramic views of the northern California coastline while enjoying the streets of the charming Carmel Village. We offer warm, genuine, and gracious service. Find out more at www.thecolonialterrace.com  
 
SUMMARY  
Provides services to guests by checking them in and out, booking tours, giving directions, and meeting other customer service needs.  
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 
 

  • Maintains knowledge of current room types, rate structures, and features. 

  • Takes and processes individual and group reservations. 

  • Checks guests in and out. Fills out appropriate forms for payment and posts information to computer system. 

  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. 

  • Dispatches daily maintenance calls and work request orders to Engineering. 

  • Assists guests with items such as property amenities, directions, information about the area, etc. 

  • Updates reservation system when reservations have been booked or cancelled. 

  • Uses voice mail, intercom and walkie-talkies at appropriate times. 

  • Handles cash and charge transactions, maintains accurate records and balances at the end of each shift. 

  • Balances bank at the end of each shift. 

  • Informs housekeeping of checkouts and new arrivals. 

  • Assigns housekeeping report to room attendants on a daily basis. 

  • Process, track and facilitate lost and found items from the guests. 

  • Ensures that guest room keys and housekeeping keys are stored securely. 

  • Provides quality service to guests that meets or exceeds expectations by anticipating guest needs. Always maintaining a polite, friendly, professional demeanor. 

  • Assist with breakfast service, when needed. 

  • Other duties may be assigned. 

OUTCOME: 
Service provided by front desk clerks will have a great effect on the guest impression of the entire organization. Friendly and efficient guest service will enhance guest comfort and satisfaction.  
 
QUALIFICATION REQUIREMENTS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  
 
 

  • EDUCATION and/or EXPERIENCE- High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of educa¬tion and experience. Prior experience with hotel or inn PMS required, RoomKey PMS preferred. 

  • LANGUAGE SKILLS- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively in English to customers, members, employees, guests, and the general public. Bilingual skills in English and Spanish a plus. 

  • MATHEMATICAL SKILLS- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. 

  • REASONING ABILITY- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work in an efficient and professional manner with guests and members under limited supervision. 

AVAILABILITY  
Must be available to work two to three evenings each week from 2:30-11pm. This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours that you work.  
 
HOW TO APPLY  
If you are interested in working for the Colonial Terrace, apply here or fax your resume to 831-626-2715. You may also apply in person at:  
 
Colonial Terrace  
13th and San Antonio  
Carmel-by-the-Sea, CA 93921  
 
The Colonial Terrace requires successful completion of a pre-employment drug screening, excluding the use of Marijuana. The recreational or medical use of Marijuana will not disqualify a candidate from employment.  
 
All candidates must successfully pass a criminal background check upon offer of employment. A felony conviction will not necessarily disqualify a candidate from employment unless such conviction is for a felony of a violent or serious nature, regardless of the geographic State of the conviction. 

APPLY HERE https://www.indeed.com/viewjob?jk=fd846ee71d3b3e99&tk=1ch3g23c6bi8sc1j&from=serp&vjs=3