Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a part-time position with an opportunity to grow into a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.
 
Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Job Responsibilities

  • Process customer policy change requests.
  • Handle all incoming claim calls from customers.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Maintain client relationships with follow up phone calls.
  • Provides on-going support to insurance clients as needed

Job Requirements

  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Excellent Communication/interpersonal skills.
  • Must have ability to multi-task.
  • Professional phone etiquette.
  • Excellent Spelling and Grammar skills.
  • Great Customer Service Skills.
  • Be able to obtain or currently possess a property & casualty insurance license
Adhering to strict FCC rules, please don’t apply if you have any felony related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules. 

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

APPLY HERE https://dashboard.idealtraits.com/career/Knoll-Insurance-Agency-LLC/14741335441ORG